The first station of canteen management
Taishan Catering company training system
First, the purpose of:
To comprehensively improve the quality of management and staff to be competent at their work to ensure that the company sustained, healthy and rapid development, formulated regulations.
Second, the scope:
Dongguan Taiwanese meal meals Management Services Limited and its affiliated outlets.
Third, the workflow:
1, the type of training:
Pre-job training, job training, staff training sporadic, senior seminar classes.
2, the implementation of the training:
* Pre-service training:
① All new recruits are required to carry out pre-service training, after passing the examination before taking a post.
② new recruits, including military training, corporate culture, daily management, regulatory and professional technology. Military training, corporate culture training of not less than three days.
③ management training company by the administrative department to develop a unified training program, training and organizing.
④ finance, procurement, assessment and quality control personnel training developed by the relevant functional departments of the company authority training programs, training and organizing the implementation of
⑤ general staff training by the network to develop a unified training program, training and organizing the implementation, administrative department responsible for supervision.
* The-job training:
① administrative department according to the needs of the company's development, update and change company policies related to the timely development of knowledge and technology management personnel and implement job training programs.
② each network according to actual needs, develop special training programs, including training programs, training objectives, training time, training location, training objects, training methods, training costs, assessment methods and so on. Fill out the "serving staff training schedule," the executive department and report to the company for review.
③ various outlets must seriously implement special training programs for their staff and on-site training can be a combination of theoretical training, and the training of relevant administrative department regularly reported to the company filing.
④ each network manager should supervise subordinates to enhance learning, in order to improve their business skills and professional qualities.
Administration Department ⑤ company dedicated training program according to various departments to develop and carry out occasional spot checks and assessment, assessment unqualified staff removed this post, the deadline to learn.
* Sporadic staff training:
Staff training new employees ① sporadic succession refers recruitment, assessment unqualified need retraining employees in the post.
New employees or distribution of substandard assessment ② need retraining staff in the post, by the person in charge or designated professionals, its theoretical training and operational guidance professional operation workflow and job knowledge. Fill out the "sporadic staff training schedule," and the company reported to the administrative department to verify the record.
③ The network team leader assigned to the new employees of the group and this group of trial failed the examination required retraining staff in the post, theoretical training and operational guidance post operational knowledge and workflows. If you do not have the training team leader of the professional level, network managers are required to submit an application to specify more than one year of work experience by network managers or employees with only trained professionals.
④ sporadic network managers will each employee's name, Bangdai project or content, with only the master, with only the starting date, with only the termination date is expected to fill in the "sporadic employee training programs table", and reported to the administrative department to verify the record company .
⑤ Bangdai new employees with only master and enjoy the basic wage for new employees with only five percent of allowances in the post Bangdai employees enjoy with only master the basic wage of employees during the post with only training with only ten percent allowance .
⑥ expected before termination with only (inclusive) after passing the examination staff sporadic, with only their allowances paid together with only master when payroll. In the expected termination with only sporadic Nikkei examination unqualified employees do not enjoy it with only master with only allowance.
⑦ all new employees a month trial, functional departments, network managers, designated professionals during the probation period for new employees for their assessment, after passing the formal appointment; probationary period for new employees unqualified extended by one month and replace instructors or with only master.
⑧ failed the examination required retraining employees in the post before the date of termination of the expected training (inclusive) may at any time apply for assessment. Functional departments, branch manager, two days after the receipt of the application, according to the difficulty of the training of its original assessment: successful applicants from qualified wages paid in full day job; those who fail to be a pay cut or discouraging.
⑨ failed the examination required retraining staff in the post, during the training payroll Ninety percent of basic salary.
⑩ functional departments or branch manager will assess the situation of employees are scattered by the theory exam or test results for practical operation to detailed records and archival preservation.
* Senior seminar classes:
① senior seminar classes organized by the company's senior leadership, participants for the company's senior management staff and related personnel designated.
② Where a designated senior seminar classes participate in the management cadre and personnel, unless they are major reasons leading eligible supervisor to approve free training, but will need time to participate.
③ discuss learning content prepared by the unified leadership of the company.
3, training assessment
Administration Department ① company to develop according to various outlets training programs and training effect occasional spot checks and regular assessment, to supervise the implementation of the training, tracking, assessment.
② the assessment unqualified personnel, transferred from their posts, re-training.
③ assessment basis: Assessment Test (test) results, personal experience, direct superiors.
④ examination results by the network archive, the Ministry of the company for review.
⑤ training, examination results as an indicator of the annual performance appraisal.
Fourth, training main content
* The Division Training
1. Introduction: service coordination networks and processes brief history of the company's business, the size and growth prospects, internal organization, between the various departments.
2. Employee Handbook: Introduction to the company's rules and regulations, the obligations and rights of employees due enjoyed.
3, staff quality: Introduction employee behavior and manners norms. Such as those on professional ethics, standing stations, courtesy, service terms, grooming items of instrumentation requirements.
4, fire safety knowledge: so that new employees understand the fire and safety knowledge, preliminary master the use of fire extinguishers, enhance self-protection equipment when operating, preventive safety work.
5, health knowledge: Introduction This industry-related health regulations, so that new employees understand the health knowledge, to ensure the health of individuals and diners.
* Management training
1, the primary:
⑴ Management Basics
⑵ tasks, responsibilities and authority
⑶ working methods
2, middle:
⑴ this job tasks, responsibilities and authority
⑵ the company's annual plan and the role of their own
⑶ ⑷ leadership communication skills and language
3, the top:
⑴ policies and regulations
⑵ industry conditions, market development and prospects
⑶ explore business ideas
⑷ Strategic Research and Development
⑸ modern management thinking, management techniques, leadership skills.
