The first station of canteen management
Message from the President:
You are welcome to become a member of the Taiwan-board meals Management Services Limited!
You will be engaged in the work is integral to our common cause, an important part, I hope you and your company together with your wisdom and passion, and write a new chapter in the company.
You carefully read the "Employee Handbook", you will learn not only a company with a strong social mission and responsibility of the enterprise, but also has a vibrant, uplifting spirit of enterprise. Also, you will learn the power that you can enjoy in the company must comply with the rules and the need to fulfill the obligation.
Truth for the truth is the company's solemn commitment. The company will be loyal to the company's efforts to protect the rights of employees for the company's services should be sincere, and to provide the opportunity to realize the value of life; at the same time, the company also requires that you integrate into the corporate culture, dedication, relentless innovation, insist on learning with the simultaneous development of the company grow.
I wish you to work in the company success and happiness!
General Manager: Wu Jiliang
The first chapter Company Profile
I. General:
Preparation of this manual is to enable you to understand the company's rules and regulations and employee benefits, and in order to regulate your behavior, strict compliance with company rules and regulations, so that our employees can learn from and have some knowledge and experience in order to better to provide customers with the perfect service for enterprises of gain for themselves revenue. If in doubt, please check with the company's administrative department, Human Resources.
Second, the Company (abbreviated)
Third, the company philosophy (abbreviated)
Fourth, the company size (slightly)
Fifth, the management system (abbreviated)
Sixth, the company's products (slightly)
Chapter II employee rights and obligations
First, the right to:
01, every employee has the following basic rights: right to consultation, make suggestions, reflecting rights.
02 employees at work and business to ensure the smooth conduct of the premise, the right to consult superiors, supervisors have a responsibility to make a reasonable explanation and instructions.
03 employees work to improve management and rationalization proposals have the right employees have the right to deal with the department considers unreasonable reflect, reflecting must be realistic, shall not affect or interfere with the normal operation of their work sector.
Second, the obligation:
01, the company encourages employees of the company and ownership of their work and behavior.
02, each employee of the workers, mainly through a dry well as the company as a contribution. Employees should strive to broaden horizons, in-depth understanding of the company's goals for its own requirements, to develop a way of thinking for the enterprise to contribute to improve the level of collaboration and skills.
03, employees should comply with restrictive relationship between responsibility and avoid upon themselves, appear unclear due to regulatory loopholes and problems obscure phenomenon.
04 employees are obliged to report facts leapfrog conceal the shortcomings in the management and error.
05, allows employees to act with discretion in emergency situations, the company seize the opportunity to avoid the risk, as well as to contribute to disaster mitigation.
06, to comply with the rules and regulations of the enterprise, to obey the directives of superiors, maintain good working order. Should be unity among colleagues, the timely completion of tasks enterprise delivery.
07, dedicated, has the right and obligation to protect corporate assets, and keep everything confidential business on the outside or others forbidden to disclose the restaurants provide data and documentation.
08, respect, maintain corporate image and reputation, words and deeds must not cause damage to the corporate image and credibility. Except for corporate designated business, name of the enterprise shall be unauthorized.
09, shall not engage in other business activities other than part-time.
10, love all the public facilities business, economical use of public goods, to maintain a good working environment and pioneering spirit, improve work efficiency and service quality.
Chapter III Code of Conduct
First, the organization and discipline
01, subject to adjustment of work or jobs may not be unreasonably withheld.
02, not a clique, engage in small groups, attack each other, threatening to incite sabotage, strike wave or engage in illegal activities.
03, prohibited gambling, corruption, theft, malpractice by his office, bribery, bribery.
04, prohibited fights, insults, abuse, intimidation, threats to others.
05, prohibited dissemination of false statements or slander others.
06, prohibited the use of drugs, narcotics or stimulants.
Second, labor discipline
01, are not allowed to be late, leave early.
02, to work on time, commuting must sign, on behalf of the people are not allowed, the Trustee sign. Whatever the frequency, work shall, within the time prescribed sign before going to work, not to go to work after check-out handle personal affairs.
03, going out, you can not sign shall be responsible to the department in advance who leave the office and explain the reasons.
04, working hours three minutes later, less than 15 minutes for duty who was late; more than 15 minutes, 30 minutes or less who is absent for a long time; 30 minutes for more than one day for absenteeism; but infrequent events, who were not allowed to leave this up limit.
05, commuting attendance, should be subject to personally by me, signed on behalf of the Trustee shall be otherwise punished in absenteeism, signed on behalf of those who help people affected by the same punishment.
06, who does not sign, for whatever reason, according to absenteeism.
07, the work must go employees designated channel.
08, during a shift allowed parlor, with children to the workplace, take personal calls, eat snacks, read books and newspapers, chatting and chasing.
09, during or after drinking alcohol is prohibited on duty pick gang succession.
10, the work area must not loudly.
11, working hours, where to sleep and unauthorized absence from work, as well as chat, do private living saboteurs, according to company management system will be dealt with.
12, working hours, because things go, must hold a written request for leave or go out, otherwise you have the right to prohibit the guard out.
13, employees must take over time, as the successor to late in succession duty, shall report to the competent handling, are not allowed to leave their posts.
14, without leave, false marriage, death, sick leave or leave unapproved and unauthorized persons can not post, according to absenteeism.
15 employees leave unless a major accident and emergency illness, but not on behalf of the Trustee, please, leave alone should fill out in advance, to the unit in charge of the application, after the approval of their superior was, before leaving the job, without leave or not to leave approved without duty who are punished absenteeism.
16, to participate in a variety of regular meetings shall arrive five minutes early.
17, not spitting, throwing confetti and other debris, to ensure a clean environment.
18, do not ask for tips to customers or receive guests gifts.
19, could not enter the work area and the casual personal items into the work area.
20, no customers or colleagues stole financial, and material.
21, do not use any guest amenities and appliances.
22, will be turned over to pick up any lost property, possession is prohibited without permission.
23, to keep the work area in good health.
24, non-working needed, before classes, after classes may not remain in the work area.
25, without permission is prohibited without permission stickers, alter all kinds of notification and instructions.
Third, grooming
01, requires standardized dress code, uniform requirements for clean, tidy, no stains, correct job number card, worn on the upper left chest.
02, overalls buttons must complete all wear, not open coat, rolled up their sleeves, roll pants, tie, tie lines must be positive.
03, wearing overalls pants package insert must not put his hands in his coat pocket, and not hand Baoxiong standing or walking.
04, keeping hair clean, male employees of not cover the ears, female employees do not emit shawl, long hair must be a good dish.
05, prohibited hair, nails stay long, heavy makeup and tattoos.
06, to keep the face clean, makeup appointment of female employees, male employees allowed to make-up, and not a beard and long hair.
07, not allowed to wear slippers, sandals, casual shoes, sneakers, shoes should be kept light.
08, allowed to stay long A, neatly trimmed nails, nail polish allowed.
09 employees work in addition to the watch, shall not wear other jewelry.
10, bathe, who can not smell, taste not use heavy perfume, posts strong smell of food before eating, keep your mouth clean.
11, wearing a skirt staff, will only be allowed to wear flesh-colored stockings, socks should not have holes.
12, to participate in various meetings, whether on duty, shall regulate the overalls.
Fourth, demeanor
1, the language specification:
① on duty during all speak Mandarin, prohibit the use of non-standard language.
② language to be clear, accurate, not vague answer questions, talk tone natural, gentle, kind, unassuming.
③ shall not at any time a guest or leader said: "Hey," "do not know", "No", "impossible", "impossible" and other types of words, although does not do things, you should tactfully explain to the guests .
The following terms shall be able to:
※ service terms: "Please," putting the word "thank" the word comes up.
※ phone terms: within three rings, pick up the microphone: Hello! Or good morning, good evening, and then reported to the unit name.
※ Welcome term :( morning, noon, evening), Welcome! Will a few?
※ called terms: "Mr.," "Miss", "Ms.", "teacher" or "a manager", "a secretary" (last name + title)
※ consult terms: "? I'm sorry, I can do ......" "What can I do for you," "I ask ......?".
※ blessing terms: "Happy Holidays!", "Happy Birthday."
※ operational terms: "Excuse me."
※ goodbye terms: "Please walking, welcome to the next visit," "Goodbye, I wish you bon voyage."
※ Apology: "I'm sorry", "really sorry", "to keep you waiting," "I'm sorry."
2, behavior norms:
① to quickly walk, not run, take the arm, Wan Shou, bouncing.
② in the channel can not walk more than two parallel initiative or leadership to make way for the guests, and polite greeting.
③ refers to the direction for the guests, and not with your finger, pen or other items.
④ When standing service, sedate, and not to yawn at the site, stretching, digging ear, nose, teeth, manicure, hum songs, whistle, grimacing, tongue, chat, and not in front of the guests or the face of the guests sneezing, burp and services and all other indecent action.
Should have the following manners:
※ line: body weight slightly forward, chest, abdomen, straight ahead, smiling, arms swing naturally, avoid shaking shoulders shake the brain, tried to keep walking straight.
※ ride: upright, not arched, not leaning material, non Alice legs, smiling, looking nice.
※ Station: chest and abdomen, the body upright, straight ahead, smiling, arms drooping naturally, hands folded, his right hand holding his left hand, legs spread, heels together, toes Zhang Kaicheng 45 degrees, hands half fist male employees back.
※ gesture: give directions arms straight, fingers naturally close together, palms up, to the target, while the eyes are turned to the goal.
Fifth, security requirements
01, raise awareness of security, fire prevention, waterproof, anti-theft, anti-fatal accidents is the responsibility of every employee.
02, in case of accidents, employees must immediately report to their superiors, at the same time protect the scene or do whatever remedial work.
03 employees injured on the job, you must immediately report to the higher, and timely, correct or self-help treat the injured.
04, in strict compliance with procedures and requirements of business requirements.
05, learn to report a fire, police and bandits master the use of fire extinguishers.
Chapter IV staff recruitment and separation system
First, the recruitment of principle
01 companies with job vacancies, the first to find the most suitable candidates within the staff.
02, before the formal labor contracts should be subject to a medical examination, after obtaining a health certificate in order to apply for employment procedures. If you have a valid health certificate, you do not have to carry out an additional medical examination.
03, the right of employees immediate family (parents, spouse, children, brothers, sisters) shall be employed by the company in the same sector. Special circumstances must be approved by the general manager.
Second, the trial period
01 new employees based on their qualifications or have a three-month trial period of six months:
① three-month trial period: no work experience college or college graduates; there is the restaurant industry or work experience in related industry employees.
② six-month trial period: no work experience new hires college or secondary school education or less.
According to the performance of the employee's probationary period, after passing the examination to be positive, enjoy the official workers wages and benefits. If failed, the trial period will be extended for three months or terminate the labor contract.
02, if the employee does not meet the work trial period standard company policy, the company can release the employee's labor contract without prior notice, and without any compensation.
03, internal staff mobility, whether promotion, must have a trial period for some time (one to three months). If found not suitable for a new job, for whatever reason, will be transferred back to the original post or company to arrange other jobs.
Third, job changes
The company has retained or not to approve the request of employees change jobs, promotion or changing of the guard of the rights (including the adjustment of working hours, working conditions and departments).
Fourth, resignation
Employees want to resign during the trial period, may at any time without prior notice. After the trial period must be positive desire to resign in advance in writing to the company in accordance with the following requirements to perform:
01, one month in advance or handed in his resignation a month's wages.
02, if the employee does not report prior resignation and immediately resign his resignation will not be permitted, will be subject to disciplinary action in accordance with reason to leave the company regulations. In addition, employees should not enjoy the resignation of employee benefits.
03, must surrender before the departure of its employees resign used in the work of corporate property, equipment, tools, given their supervisor or designated staff. Must also settle debts related to their work.
04, if the employee resigns before leaving the company does not settle its debts, the company deducted or legal action from their personal property. In addition the company will not issue a work to prove to such employees.
Fifth, dismissal
Employee during the probationary period proved to be inconsistent with the conditions of employment, will be to terminate the contract immediately, without prior notice.
To terminate the contract due to the following circumstances are not entitled to severance pay of employees:
A dishonest performance behavior.
2, vandalism of company property or conduct detrimental to the company's image.
3, in violation of company policy, giving dismissal.
4 consecutive days off-site, and there is no justification.
5, as a result of default, negligence, leaving the company suffered losses.
According to the court decision was remanded, imprisonment, detention.
Note: The monthly wages, including severance pay, posts margin deposits.
Six employees seniority calculation
01 employees seniority calculation is officially signed labor contracts from the calculation of the employee to work on the last day.
02, regardless of the reasons for leaving the company, the second company to join the staff, the length of service by subtracting from the company's calculation of time.
Chapter training and promotion policies
A staff training system
1, the training objectives
① understand and agree with the company's corporate culture and development strategies;
② familiar with the company's rules and regulations;
③ enhance the overall quality and level of knowledge workers;
④ improve working ability and job performance of employees;
⑤ improve employees' work attitudes, improve teamwork and enthusiasm;
⑥ play to their potential, promote enterprise development;
2. Training program
According to the training track → → → dispersed feedback → → re-evaluate training programs
3, the training time
Centralized training organized by the Human Resources Department, as short as one day or as long as three months.
4, training
① the company's identity
History tells the company's development and future development plans, the company leadership profile, organizational structure, personnel system, scope of business, R & D system, physical functioning, operating principles and development objectives, market and competitor introductions.
② exchange ideas
Require new employees to determine their attitudes and goals in life, to help them complete role reversal as soon as possible.
③ career development planning
Learn about new employees understanding of this post and the next development goals. For personal career development plan, encouragement and provide strong support.
④ Business Etiquette
⑤ job skills training and skills of
⑥ qualified business people Psychological Training
① curriculum system: such as induction courses, staff training courses, management training courses, technical training courses, business training courses.
② textbook system: Purchase introduce or develop their own training materials library.
Highly qualified team of experts certified and experienced team of full-time trainer trainers, consultants and other: ③ trainer system.
